New cancellation terms for the current situation:
Al new reservations for the period until the 04.07.2020 have the possibility to make a free cacellation until 5 days before your arrival day and we don´t ask anny deposit!
Local tax: beginning on 1 January 2018, a local tax will be introduced in South Tyrol/Südtirol. The local tax of € 2,30 per guest and per night is payable only upon departure and is listed separately on the invoice. Children and adolescents under 14 years of age are exempt from levy.
Important Hotel Information: The daily rates are per person and per day, and include our special Gourmet Plan and all Sonnenberg amenities.
The flat rates for week-long stays are for stay from Saturday to Saturday, and are per person (incl. our special "Pamper Yourself" Plan).
Types of Payment: payment in cash or credit card (Visa and Mastercard) as well as with EC card.
Dogs: dogs only if agreed upon in advance (per day, without food: € 25.00).
Arrival and Departure Times: on the day of your arrival, your rooms will be ready for you starting at 3:00 p.m. On the day of your departure, we request that you vacate your rooms by 10:30 a.m. Guests traveling by train will be picked up at the Franzensfeste/Fortezza train station free of charge.
Cancellation terms & condition:
- Up to 50 days prior to arrival: 100,00 €
- From 50 days to 30 days prior to arrival: 50% of the booked arrangement
- From 30 days to 70 days prior to arrival: 70% of the booked arrangement
- From 7 days to the arrival date: 90% of the booked arrangement
- No-show or early departure will be charged 100%