WE HAVE CHANGED OUR CANCELLATION POLICY TO SIMPLIFY YOUR HOLIDAY PLANNING.
As a consequence of Covid-19, for summer season 2021 we will allow free cancellation up to 48 hours before arrival for all upcoming bookings.
Get more information on our cancellation policy.
Guests may check in from 3:00 p.m. If the booked room is ready before that time you can occupy the room as soon as it is available.
On the day of departure we ask you to leave your room by 10:30 a.m.
Please let us know if you will not be here for dinner (until 8:30 p.m.) on your day of arrival and if you will arrive later.
Let us know if you are arriving by train. We can pick you up for free at Fortezza station.
Your dog needs a holiday too. Please understand however that access to dining rooms, communal areas, wellness and garden areas is not allowed.
€ 25.00 per day without food!
Please let us know in advance if you want to bring your dog to the breakfast or dining table.
FREE CANCELLATION UP TO 48 HOURS PRIOR TO ARRIVAL
The current situation has meant that we have adjusted our cancellation conditions. You can now plan your holiday in a relaxed frame of mind! For bookings made up to November 2021 we guarantee free cancellation up to 48 hours prior to arrival if one of these conditions applies:
If one of the above situations occurs, we will cancel your booking for free. Ifa deposit was already paid, we can convert it in into a voucher. If desired, we will transfer the deposit to your bank account (€ 50.00 administration fee in the event of refund):