Answers to your Sonnenberg questions

Your room key will be ready for you from 3 p.m. Arriving early? You are welcome to add breakfast on the day of arrival upon request.

The mountains are at your feet – feel free to be spontaneous. The hiking programme is open to all guests; signing up the day before is enough to plan your perfect tour.

A carefully curated fleet of state-of-the-art e-bikes (available for a fee) and mountain bikes (free of charge) is ready for you. We recommend reserving your preferred model in advance, ideally before arrival.

The spa area is open daily from 7 a.m. to 7.30 p.m. Treatments by the Sonnenberg Spa artists are especially popular – early booking secures your preferred slot.

Our chefs lovingly create vegetarian, vegan,  gluten-free and lactose-free delicacies. A quick note when booking is all it takes for exceptional culinary moments. Thank you for your understanding. 

A comfortable transfer service is available from Franzensfeste and Brixen train station. Just let us know your train details when booking or at least three days before arrival, and the Sonnenberg shuttle will be there to greet you. 

The Valle Isarco/Eisacktal valley and Val Pusteria/Pustertal valley are full of magic in the rain, too. It’s the perfect time to explore castles, palaces, and museums or get cosy in the Sonnenberg Spa. 

At our dog-friendly hotel, your furry friend is more than welcome to stay with you in our comfortable accommodations. However, please note that dogs are not allowed in the restaurant, spa, or garden areas. We offer breakfast and dinner options in our seperate dining room, where you and your canine companion can enjoy a friendly and professional atmosphere. We provide you with a dog blanket and a dog bowl in your room.

We take the liberty of billing a small service charge for additional cleaning of euro 35,00 per day. Please don’t forget to bring the food your pet needs, as it is not included in the price.

Two high-speed charging stations are located right next to the hotel, four more are situated in the garage. 

Enjoy your haven until 10.30 a.m. A late check-out until 7 p.m. is available on request and for an additional fee – perfect for squeezing out a few more precious holiday moments. A Sonnenberg bonus: If you are staying at least two nights, you can continue to use the wellness area on your departure day until 7 p.m. if you wish. 

Cash (please note the legal cash limit in Italy of €4,999.00) and Visa/Mastercard credit cards are accepted. You can also conveniently pay your bill in advance by bank transfer – for a relaxed, paperwork-free departure.

The Sonnenberg team is digitally available around the clock. You can reach us by phone on +39 0472 520232 or via e-mail at info@no-spam.sonnenberg.no-spam.it. Our Whatsapp concierge is also just a message away from granting your every holiday wish.

You can cancel free of charge up to 30 days before arrival. (Any deposit paid will either be credited in full towards a future stay or refunded to your account minus a €50.00 processing fee.)
For later cancellations, the following charges apply: 

30 to 10 days before arrival:	50% of the total booking amount
10 days before arrival to your arrival day:	80% of the total booking amount
No-show or early departure:	100% of the total booking amount

Tip: To avoid unplanned cancellation fees, we recommend you take out travel insurance.

In peak season (December and January, July and August), a perfect mountain holiday starts from 5 nights – enough time to immerse yourself in the mountain rhythm. Shorter stays are available in low season.

Your day begins with a fine gourmet highlight. From 7.30 a.m. to 10.30 a.m., our breakfast team treats you to local specialities, homemade creations – all accompanied by magnificent mountain views.

Our gourmet board includes a rich breakfast and a 5-course à la carte dinner. A light lunch with a varied salad buffet and antipasti and a sweet afternoon cake buffet are also part of the board.

The free High-speed internet reaches every corner of the hotel. 

The ski room offers each suite/room a private locker with shoe and helmet dryers. Your gear is kept in top condition, ready for your next adventure.

Our lockable mountain bike room offers a safe and practical place to store your bike. A charging facility for e-bikes is available.

Guests have access to the wellness area and gym, and can participate in the activity programme. E-bike charging and the Almencard Guest Pass are also included.

You can access the slopes directly opposite the hotel. In the morning, ski straight to the lift, and in the afternoon, a groomed slope brings you almost to the hotel doorstep.

The private underground garage offers a personal, video-monitored parking space for selected suites. Further information can be found in the room descriptions. Additional covered outdoor parking spaces are available directly at the hotel for free.

In many of our spacious suites, the sleeping area can be perfectly extended. High-quality baby cots and bed guards, baby monitors, night lights, children's chairs (free of charge), and the playroom make your family holiday even more comfortable.

Please let us know your wishes before arrival.

The Sonnenberg team turns any occasion into something memorable – from surprise birthday arrangements in the room to private spa sessions. One call is all it takes to create magical moments.

We have a selection of allergy-friendly suites with natural wood flooring and optional hypoallergenic bedding. Just mention your preferences when booking.

Yes, the tourist tax in Mühlbach is €3.50 per guest/day for everyone aged 14 and over. 

Children will find entertainment in our playrooms.

While parents enjoy the 5-course dinner in the evening, toddlers can have fun next door in the playroom with various toys and games.
For the whole family, there is a play area on the first floor featuring an I-Wall, table football, climbing wall, game table, and much more.

The indoor pool, infinity pool, and family textile sauna invite the whole family to relax and unwind.

Yes – boots on and off you go! Thanks to ski-in/ski-out option, you can hit the Rio Pusteria/Gitschberg Jochtal ski area directly from the hotel. No lugging gear, no shuttle – just step out of the ski room, onto the slope, and into the snow-filled fun.